Policies

Acceptable Use Policy

DigiX Solutions provides powerful automation tools including AI voice agents, messaging systems, and AI-generated video content. Users must not deploy these tools in ways that are deceptive, abusive, or intended to mislead recipients about the nature of the communication or content.

Prohibited Activities

• Sending spam or unsolicited messaging that violates carrier or consumer policy.
• Harassment, abuse, threats, or other malicious or illegal content shared through the platform.
• Phishing or fraudulent communications that impersonate other individuals or organizations.
• Sending messages without recipient consent or without complying with applicable consent mechanisms.
• Attempts to bypass carrier compliance, A2P registration, or other telecom safeguards.
• Misleading or spoofed caller ID that obscures the true origin of voice or messaging interactions.
• Introducing malware, malicious software, or exploitation frameworks into the DigiX environment.
• Attempts to overload, overwhelm, or otherwise abuse the DigiX platform infrastructure.
• Using AI-generated video content, avatars, or likeness for deceptive, misleading, or fraudulent purposes.
• Using a DigiX-created AI avatar outside the scope of the agreed client engagement without written consent from DigiX Solutions.
• Producing or distributing video content that makes false, unsubstantiated, or prohibited medical or health claims in violation of FTC or FDA advertising guidelines.

AI Video Content

• AI-generated video content may not be used for deceptive, misleading, or fraudulent purposes, including but not limited to impersonation, false advertising, or misinformation.
• Clients may not repurpose, sublicense, or transfer their AI-generated avatar to any third party outside the scope of their DigiX engagement.
• Medical, health, or wellness video content must comply with all applicable FTC and FDA advertising guidelines. Clients are solely responsible for ensuring scripts and claims meet regulatory standards before approving content for production.
• DigiX Solutions reserves the right to refuse or discontinue video production if requested content violates the content policies of any major distribution platform including Meta, TikTok, YouTube, or Instagram.
• Clients must not use delivered video assets to train, fine-tune, or develop competing AI models or systems.

Messaging Requirements

Users must obtain recipient consent before sending messages, honor opt-out requests immediately, and comply with all applicable telecommunications regulations and carrier policies. DigiX Solutions may require additional safeguards for future channels such as iMessage or other third-party messaging endpoints.

Automated Communication Transparency

Users must clearly identify automated communications when required by law and must comply with applicable telecommunications and consumer protection regulations.

Sensitive Data Restrictions

• Protected health information unless explicitly supported.
• Financial account numbers.
• Authentication credentials.
• Other highly sensitive data without proper safeguards in place.